Orange Pest Control Services
Effective Date: 14 May 2026
1. Introduction
These Terms and Conditions (“Terms”) apply to all services provided by Orange Pest Control Services (“we”, “us”, “our”). By booking or using our services, you agree to these Terms.
Please read them carefully before engaging our services.
2. Services
We provide professional pest control services for residential, commercial, and related properties in Orange, NSW, and surrounding areas.
All services are delivered based on the information provided by the customer at the time of booking and any conditions observed upon inspection.
3. Quotes and Pricing
- All quotes are based on the information provided by the customer and may be subject to change after inspection.
- Additional treatment may incur extra charges if unexpected pest activity or property conditions are identified.
- Prices are valid for a limited time unless otherwise stated.
We will always inform you before carrying out any additional chargeable work.
4. Bookings and Cancellations
- Bookings can be made via phone, email, or our website contact form.
- We require reasonable notice for cancellations or rescheduling.
- Missed appointments or late cancellations may incur a fee at our discretion.
We appreciate timely communication to help us manage scheduling efficiently.
5. Customer Responsibilities
Customers are responsible for:
- Providing accurate information about the pest issue
- Ensuring safe access to the property at the agreed time
- Following any preparation instructions provided prior to treatment
- Informing us of any hazards, pets, or special conditions on-site
Failure to meet these requirements may affect the service outcome.
6. Treatment Limitations
While we use professional and effective pest control methods:
- We cannot guarantee permanent elimination of all pests in all cases
- Pest activity may return due to environmental factors, neighbouring properties, or ongoing conditions
- Follow-up treatments may be recommended for certain infestations
We always aim to provide the best possible long-term results.
7. Safety and Access
For safety reasons:
- Customers must ensure pets and children are kept away from treated areas when required
- Some treatments may require temporary vacating of the property
- We reserve the right to refuse or delay service if conditions are unsafe
Safety is always our priority.
8. Liability
To the maximum extent permitted by law:
- We are not liable for indirect or consequential losses arising from pest activity or treatment outcomes
- We are not responsible for damage caused by pre-existing pest infestations
- Our liability is limited to the cost of the service provided
Nothing in these Terms excludes your rights under Australian Consumer Law.
9. Warranties and Guarantees
Where applicable, service warranties will be communicated at the time of treatment.
Warranties may be void if:
- Property conditions change after treatment
- Recommended prevention advice is not followed
- Re-infestation occurs due to external factors
10. Payments
- Payment is due upon completion of service unless otherwise agreed
- We accept standard payment methods (cash, card, or bank transfer if offered)
- Late payments may incur additional charges
11. Use of Website
By using our website, you agree not to:
- Misuse contact forms or submit false information
- Attempt to interfere with website functionality
- Copy or reproduce website content without permission
12. Privacy
Your personal information is handled in accordance with our Privacy Policy, which explains how we collect, use, and store your data.
13. Changes to Terms
We may update these Terms at any time. Updated versions will be posted on our website with a revised effective date.
14. Contact Us
If you have any questions about these Terms and Conditions, please contact us:
Orange Pest Control Services
Phone: [Your Phone Number]
Email: [Your Email Address]
Location: Orange, NSW, Australia
